Whenever you create an account at bedjdb, play a game, or get in touch with our support team, some information comes our way. This document explains clearly how that data is stored, what it is used for, and how you can manage it yourself. We've kept the language simple and straightforward — no complicated legal jargon.
1 Who This Privacy Policy Applies To
This Privacy Policy applies to all users of bedjdb's website, mobile app, or any other digital platform we operate. This includes:
- Registered members who are actively playing.
- Individuals in the process of opening an account.
- Visitors who browse the website without registering.
- Anyone who has contacted our support team.
By using bedjdb's services, you agree to this Privacy Policy. If you do not agree, please discontinue use of the services.
2 What Information bedjdb Collects
We collect two types of information — what members provide directly, and what is automatically collected during platform use.
Directly collected data
- Identity information: Full name, date of birth, and nationality.
- Contact information: Mobile number, email address, and current and permanent residential address.
- Identity Verification Documents: A copy of your National ID, passport, or driving licence.
- Financial Information: bKash/Nagad/bank account number (for deposits and withdrawals).
- Support Communications: The content of messages you send via live chat or email.
Automatically Collected Information
| Data type | Purpose | Optional? |
|---|
| IP Address & Device Information | Security & fraud prevention | No |
| Browser & operating system | Technical Support | No |
| Gaming Activity Logs | Dispute Resolution & Audits | No |
| Transaction history | Financial Records Retention | No |
| Cookies & Local Storage | Personalized Experience | Yes |
| Marketing Preferences | Sending Relevant Offers | Yes |
3 Methods & Means of Data Collection
Bedjdb collects information through several channels. Your awareness and consent are ensured at every step.
- Registration Form: Directly from you at the time of account registration.
- KYC Process: Via document upload for identity verification.
- Payment Processing: At the time of deposit and withdrawal transactions.
- Cookies & Tracking Technologies: Automatically, while using the website and app.
- Support Communications: Via live chat, email, or phone call.
- Third-Party Verification Providers: From authorized bodies for KYC & AML compliance.
Please Note: bedjdb will never ask for your password or full card number over the phone. If anyone requests this, it is not bedjdb.
4 Why and How We Use Your Information
Bedjdb uses the data it collects solely for the purposes listed below. There is no legal or ethical basis for using it in any other way.
- Service delivery: To manage your account, process payments, and ensure access to games.
- Identity verification: To ensure that only authorized members are accessing the platform.
- Security & Fraud Prevention: To detect and prevent suspicious activity.
- Legal obligation: To comply with AML (Anti-Money Laundering) and KYC regulations.
- Customer support: To resolve issues and provide customer support.
- Platform Improvement: To analyse user experience and improve our services.
- Relevant offers: To send you promotional messages, subject to your consent.
Bedjdb never sells your data to advertisers or allows third parties to use it for their own marketing purposes. Your data belongs to you — we're simply its custodians.
5 Data Sharing & Third-Party Policy
Bedjdb may share data with third parties only in limited and controlled circumstances. Your protection is ensured in every case.
- Payment Processors: Payment services such as bKash, Nagad, or Islami Bank — only the minimum information required to process transactions.
- KYC/AML Partners: Authorised international organisations for identity verification — bound by strict confidentiality agreements.
- Game provider: Providers such as Evolution and Pragmatic Play — only the data necessary to operate their games.
- Law Enforcement Agencies: Upon a valid court order or a lawful request from a government authority.
- Business transfer: In the event of a change in bedjdb's ownership, members will be notified in advance.
Important: For any sharing beyond the above, bedjdb obtains the member's explicit consent beforehand.
6 Cookies, Tracking & Analytics
Bedjdb uses cookies on its website and app. Cookies are small files stored on your device that help improve your browsing experience.
Types of Cookies Used on bedjdb
Essential cookies cannot be disabled, but you can manage all other cookies through your browser settings.
- Essential cookies: Login sessions and security tokens — the site cannot function without these.
- Functionality Cookies: To remember your language preference and display settings.
- Analytical Cookies: To understand which pages you spend the most time on — all data is collected anonymously.
- Marketing cookies: To show relevant offers — with the option to turn this off.
You can delete or disable cookies through your browser settings. However, disabling essential cookies may cause certain features to stop working.
7 How Long Your Data Is Retained
Bedjdb retains data only for as long as necessary to fulfil its intended purpose. Data that is no longer needed is securely deleted.
- Account Information: For as long as your account remains active, and for 5 years after closure (as required by law).
- Financial Transaction Records: 7 years — in accordance with international financial regulations.
- Gaming activity logs: 3 years.
- Support Communication Records: 2 years.
- Marketing preferences: As soon as you withdraw your consent.
- Browsing Logs & Cookies: Typically 30–365 days.
Upon expiry of the retention period, data is Securely deleted Or anonymised in a way that can no longer be linked back to you.
8 Your Data Rights
As a bedjdb member, you have important rights regarding your personal data. To exercise these rights, email us at [email protected].
Right to Access Your Data
You may request to view all the data bedjdb holds about you. A response will be provided within 30 days.
Right to Correct Your Information
You may request corrections to any inaccurate or outdated information. Supporting documentation may be required in some cases.
Right to Erasure
You may request deletion of any data held beyond what is legally required.
Right to restriction of processing
You may request that we restrict the use of your data for specific purposes.
Right to data portability
You may request a copy of your data in a machine-readable format.
Right to object
You may object to marketing communications or profiling at any time.
9 Children's Privacy & Special Protections
Bedjdb does not knowingly collect data from anyone under the age of 18. If a user is identified as a minor, their account will be immediately closed and their data deleted.
- Date of birth is verified at the time of registration.
- Age verification is carried out during the KYC process using government-issued ID.
- Parents or guardians may request the deletion of their child's data.
For Parents: If you suspect your child is using bedjdb, please contact us immediately at
[email protected].
10 Policy Updates & Contact
Bedjdb may update this Privacy Policy from time to time. Members will be notified in advance of any significant changes.
- You will be notified via email or in-app notification prior to any significant changes.
- The effective date of any updated policy will be clearly stated.
- Continued use of the service after any changes takes effect will be considered acceptance of the updated policy.
For any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, [email protected]Email us at. Our data protection team will respond within 72 hours.